Privacy Policy & Imprint

Imprint (Impressum)

Privacy Policy

We take your privacy seriously. This policy describes what personal data we collect, how we use it, and your rights regarding your data.

1. Data Controller

The data controller responsible for processing your personal data is:

2. Data We Collect

We collect and process the following categories of personal data:

Account Data

When you create an account, we collect your email address, name, and profile image through our authentication provider (Clerk).

Organization Data

Organization name, unique identifier (slug), and optional logo that you provide when setting up your workspace.

Integrated Service Data

When you connect integrations, we access and process data from those services:

• Gmail: Email subject lines, content, sender information, and timestamps
• Help Scout: Conversation content, customer information, and metadata

Customer Contact Data

Names and email addresses of your customers extracted from feedback messages to help you track who requested specific features.

Feature Requests & Feedback

Content extracted and categorized from your customer communications, including feature request titles, descriptions, categories, and sentiment analysis.

3. How We Use Your Data

We process your data for the following purposes:

• Service Provision: To provide the core functionality of aggregating and organizing feature requests
• AI Processing: To analyze messages and detect, categorize, and extract feature requests using artificial intelligence
• Response Generation: To optionally generate draft responses to customer feedback
• Account Management: To authenticate users and manage your account

The legal basis for this processing is the performance of our contract with you (Art. 6(1)(b) GDPR) and, where applicable, your consent (Art. 6(1)(a) GDPR).

4. Third-Party Services

We use the following third-party services to provide our service:

5. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data:

• Data is stored in a PostgreSQL database
• OAuth tokens are stored securely and encrypted
• All data transmission is encrypted using TLS/HTTPS
• Data is hosted in secure cloud infrastructure

6. Your Rights

Under GDPR and other applicable privacy laws, you have the following rights:

GDPR Rights (EU/EEA Residents)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising these rights

To exercise any of these rights, please contact us at hello@meeyo.app.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. You can delete your data at any time by:

• Disconnecting integrations from your account
• Deleting your organization
• Requesting account deletion by contacting us

8. Cookies & Tracking

We use minimal cookies that are strictly necessary for the operation of our service:

• Authentication cookies: To keep you signed in to your account
• Session cookies: To maintain your session state

We do not use third-party analytics, advertising cookies, or tracking technologies.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where our third-party service providers (including Anthropic for AI processing and cloud infrastructure providers) are located.

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

10. Contact & Complaints

If you have any questions about this privacy policy or our data practices, please contact us:

Email: hello@meeyo.app

If you believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with a supervisory authority. For residents of Berlin, Germany, the relevant authority is:

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.